Legal

Refund Policy

You're only charged when your report is delivered — and if it's unusable, you have 7 days.

Effective date: August 1, 2026

If the report is unusable for your store, reply to the delivery email within 7 days and we'll refund the charge.

That's the whole policy. Here's the detail.

You're only charged when your report is delivered

At checkout your card is authorized, not charged. We charge it only after the report is built and the link is sent to you. If the crawl fails, the authorization is released and you pay $0. There is nothing to refund.

What "unusable" means

We'll refund the full charge if the report you received has one of these problems:

  • Wrong pages. The crawl covered a materially wrong set of pages (for example, the wrong store, or mostly non-product pages).
  • Empty sections. Report sections came back blank or with no findings where findings should exist.
  • Wrong profile, and a re-run wouldn't fix it. The wrong scoring profile was applied to your catalog and re-running with the right one wouldn't produce a usable result.

Where a re-run would fix the problem, we'll offer to re-run the report at no charge first. If you'd rather have the refund, say so and we'll refund instead.

What "unusable" does not mean

A low score is not a defect. The report measures how ready your public product pages are for AI shopping, search, and marketplaces. If it finds a lot to fix, that's the report working. We don't refund because the result was disappointing, because you disagree with a recommendation, or because you decided not to act on it.

How to request a refund

  1. Reply to the "your report is ready" email (or email support@magnetlabs.ai from the address you ordered with) within 7 days of the delivery date on that email.
  2. Tell us in a sentence or two what's unusable. A screenshot helps but isn't required.
  3. We'll review it and confirm by email. If we approve the refund, we'll issue it to the original card through Stripe. Stripe typically posts refunds within 5 to 10 business days, depending on your bank.

Requests received after 7 days are handled at our discretion.

Questions

Email support@magnetlabs.ai. The full terms are at magnetlabs.ai/terms.

Dynamik Technologies, Inc., dba Magnet Labs · 42383 Garfield Road, Clinton Township, MI 48038, USA