---
title: Support & Contact | CatalogIQ
description: Get help with your CatalogIQ report — expired links, failed crawls, refunds, or a question about your results. Reach our team by email or contact form.
image: https://magnetlabs.ai/hubfs/logos/catalogiq-og-1200x630.png
---

[![CatalogIQ](https://magnetlabs.ai/hs-fs/hubfs/logos/catalogiq-logo-on-light.png?width=145&height=30&name=catalogiq-logo-on-light.png)](https://magnetlabs.ai/?hsLang=en)

- [Report](https://magnetlabs.ai/report?hsLang=en)
- [Platform](https://magnetlabs.ai/platform?hsLang=en)
- [How it's scored](https://magnetlabs.ai/methodology?hsLang=en)
- For your store ▾ 
    - [Shopify](https://magnetlabs.ai/shopify?hsLang=en)
    - [WooCommerce](https://magnetlabs.ai/woocommerce?hsLang=en)
    - [BigCommerce](https://magnetlabs.ai/bigcommerce?hsLang=en)
    - [Magento](https://magnetlabs.ai/magento?hsLang=en)
    - [B2B distributors](https://magnetlabs.ai/industries/b2b-distribution?hsLang=en)
- [Pricing](https://magnetlabs.ai/pricing?hsLang=en)
- [Blog](https://magnetlabs.ai/beyond-the-catalog?hsLang=en)
- [Company](https://magnetlabs.ai/company?hsLang=en)

[Talk to us](https://magnetlabs.ai/platform#talk) [Get my free preview](https://report.magnetlabs.ai/) ☰ Menu

- [Get my free preview](https://report.magnetlabs.ai/)
- [Report](https://magnetlabs.ai/report?hsLang=en)
- [Platform](https://magnetlabs.ai/platform?hsLang=en)
- [How it's scored](https://magnetlabs.ai/methodology?hsLang=en)
- For your store
- [Shopify](https://magnetlabs.ai/shopify?hsLang=en)
- [WooCommerce](https://magnetlabs.ai/woocommerce?hsLang=en)
- [BigCommerce](https://magnetlabs.ai/bigcommerce?hsLang=en)
- [Magento](https://magnetlabs.ai/magento?hsLang=en)
- [B2B distributors](https://magnetlabs.ai/industries/b2b-distribution?hsLang=en)
- More
- [Pricing](https://magnetlabs.ai/pricing?hsLang=en)
- [Blog](https://magnetlabs.ai/beyond-the-catalog?hsLang=en)
- [Company](https://magnetlabs.ai/company?hsLang=en)
- [Talk to us](https://magnetlabs.ai/platform#talk)

Support

# Support & contact.

Most report questions are answered below. For anything else, email [support@magnetlabs.ai](mailto:support@magnetlabs.ai).

Report buyers

## Quick answers

### My link expired

Report links are valid for 30 days. Email us your store domain and we'll re-issue it.

[support@magnetlabs.ai →](mailto:support@magnetlabs.ai?subject=Expired%20report%20link)

### My report failed

You were not charged — a failed crawl is voided automatically. Reply to the email you received, or contact us.

[support@magnetlabs.ai →](mailto:support@magnetlabs.ai?subject=Report%20failed)

### I want a refund

If your report is unusable, reply to the delivery email within 7 days of delivery and we'll refund the charge. A free re-run is offered first.

[Refund policy →](https://magnetlabs.ai/refunds?hsLang=en)

### Something looks wrong

Reply to your delivery email with the product URL, or email us, and we'll take a look.

[support@magnetlabs.ai →](mailto:support@magnetlabs.ai?subject=Report%20question)

Larger catalogs & partners

## Send us a message

For the [CatalogIQ platform](https://magnetlabs.ai/platform?hsLang=en), partnerships, press or anything not covered above, use the form and our team will get back to you.

Prefer email? [support@magnetlabs.ai](mailto:support@magnetlabs.ai)

![CatalogIQ](https://magnetlabs.ai/hs-fs/hubfs/logos/catalogiq-logo-on-dark.png?width=135&height=28&name=catalogiq-logo-on-dark.png)

Every product, scored the way AI shopping agents, marketplaces and search read it — against published standards, never our opinion.

#### Product

- [Report](https://magnetlabs.ai/report?hsLang=en)
- [Platform](https://magnetlabs.ai/platform?hsLang=en)
- [Pricing](https://magnetlabs.ai/pricing?hsLang=en)
- [Compare](https://magnetlabs.ai/compare?hsLang=en)
- [FAQ](https://magnetlabs.ai/faq?hsLang=en)

#### Learn

- [How it's scored](https://magnetlabs.ai/methodology?hsLang=en)
- [Glossary](https://magnetlabs.ai/glossary?hsLang=en)
- [Blog](https://magnetlabs.ai/beyond-the-catalog?hsLang=en)

#### Company

- [About](https://magnetlabs.ai/company?hsLang=en)
- [Support & contact](https://magnetlabs.ai/support?hsLang=en)

#### Legal

- [Privacy](https://magnetlabs.ai/privacy?hsLang=en)
- [Terms](https://magnetlabs.ai/terms?hsLang=en)
- [Refunds](https://magnetlabs.ai/refunds?hsLang=en)
- [Our crawler](https://magnetlabs.ai/bot?hsLang=en)

© 2026 Dynamik Technologies, Inc., dba Magnet Labs. CatalogIQ is a product of Magnet Labs.

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://magnetlabs.ai/#org",
  "@type" : "Organization",
  "brand" : {
    "@type" : "Brand",
    "alternateName" : "CatalogIQ by Magnet Labs",
    "name" : "CatalogIQ"
  },
  "contactPoint" : {
    "@type" : "ContactPoint",
    "contactType" : "customer support",
    "email" : "support@magnetlabs.ai"
  },
  "legalName" : "Dynamik Technologies, Inc.",
  "logo" : "https://magnetlabs.ai/hubfs/logos/catalogiq-logo-on-light.png",
  "name" : "Magnet Labs",
  "sameAs" : [ "https://www.linkedin.com/company/magnet-labs-catalogiq" ],
  "url" : "https://magnetlabs.ai/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "https://magnetlabs.ai/support",
  "@type" : "ContactPage",
  "isPartOf" : {
    "@id" : "https://magnetlabs.ai/#org"
  },
  "name" : "Support & Contact",
  "url" : "https://magnetlabs.ai/support"
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "BreadcrumbList",
  "itemListElement" : [ {
    "@type" : "ListItem",
    "item" : "https://magnetlabs.ai/",
    "name" : "Home",
    "position" : 1
  }, {
    "@type" : "ListItem",
    "item" : "https://magnetlabs.ai/support",
    "name" : "Support",
    "position" : 2
  } ]
}
```