Legal

Privacy Policy

Last Updated: February 3, 2025

At Magnet Labs, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and share your personal information when you access or use CatalogIQ and our related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

We collect several types of information to provide and improve our Service to you.

Personal Information

When you sign up for an account, we may collect personal details such as:

  • Name and title
  • Company email address
  • Company name and address
  • Company phone number
  • Billing information (such as credit card details, where applicable)

Usage Data

We may collect data on how the Service is accessed and used. This may include:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interactions with the platform
  • Time spent on certain features
  • Referral source and links clicked

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your user experience, track usage patterns, and personalize content. You can control cookies through your browser settings, but please note that some parts of the Service may not function properly without cookies.

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How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, maintain, and improve the Service
  • Process payments and manage subscriptions
  • Communicate with you about updates, support, and promotional offers (you can opt out at any time)
  • Monitor usage and troubleshoot technical issues
  • Enhance user experience and personalize content
  • Comply with legal obligations and resolve disputes
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How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We may share your data with trusted third-party vendors who assist in providing the Service — such as payment processors, cloud hosting providers, and customer support tools. These third parties are only permitted to use your data for the purpose of providing these services.

Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena, regulation, or other legal process, or to protect the rights, property, or safety of Magnet Labs, our users, or others.

Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

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Data Security

We take the security of your data seriously and implement commercially reasonable measures to protect it from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

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Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information. To exercise any of these rights, contact us at privacy@magnetlabs.ai. We will respond in accordance with applicable laws.

Access

Request a copy of the data we hold about you.

Correction

Request that we correct inaccurate or incomplete information.

Deletion

Request deletion of your personal data, subject to legal obligations.

Objection

Object to the processing of your personal information in certain circumstances.

Portability

Receive your data in a structured, machine-readable format.

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Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

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International Data Transfers

If you are accessing our Service from outside the United States, please be aware that your data may be transferred to and processed in the United States or other countries that may have different data protection laws than your home country. By using the Service, you consent to the transfer of your information to these jurisdictions.

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Children's Privacy

Our Service is not intended for use by children under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the applicable age, we will take immediate steps to delete that information.

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Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with a new "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out:

Magnet Labs, Inc.

New York City, NY, USA

(212) 498-9717

privacy@magnetlabs.ai