MagnetLABS Privacy Policy

Last Updated: February 3, 2025 

At MagnetLABS, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and share your personal information when you access or use our SaaS platform (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
   We collect several types of information to provide and improve our Service to you. This includes:
   
   a. Personal Information:  When you sign up for an account, we may collect personal details such as:
   - Name
   - Title
   - Company email address
   - Company name
   - Company address
   - Company phone number
   - Billing information (such as credit card details, where applicable
   
   b. Usage Data: We may collect data on how the Service is accessed and used. This may include:
   - IP address
   - Browser type and version
   - Device information
   - Pages visited and interactions with the platform
   - Time spent on certain features
   - Referral source and links clicked
   
   c. Cookies and Tracking Technologies:  We may use cookies, web beacons, and similar technologies to enhance your user experience, track usage patterns, and personalize content. You can control cookies through your browser settings, but please note that some parts of the Service may not function properly without cookies.
   
   
2. How We Use Your Information
   We use the information we collect for various purposes, including to:
   
   - Provide, maintain, and improve the Service
   - Process payments and manage subscriptions
   - Communicate with you about updates, support, and promotional offers (you can opt out at any time)
   - Monitor usage and troubleshoot technical issues
   - Enhance user experience and personalize content
   - Comply with legal obligations and resolve disputes
   
   
3. How We Share Your Information
   We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
   
   - With service providers: We may share your data with trusted third-party vendors who assist in providing the Service (e.g., payment processors, cloud hosting, customer support tools). These third parties are only allowed to use your data for the purposes of providing these services.
   - For legal reasons: We may disclose your information if required by law, such as to comply with a subpoena, regulation, or other legal process, or to protect the rights, property, or safety of Magnet Labs, our users, or others.
   - In business transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
   
   
4. Data Security
   We take the security of your data seriously and implement commercially reasonable measures to protect it from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
   
   
5. Your Data Protection Rights
   Depending on your jurisdiction, you may have the following rights regarding your personal information:
   
   - Access: You may request a copy of the data we hold about you.
   - Correction: You may request to correct any inaccurate or incomplete information.
   - Deletion: You may request to delete your personal data, subject to legal or contractual obligations.
   - Objection: You may object to the processing of your personal information in certain circumstances.
   - Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
   
   To exercise any of these rights, please contact us at [insert contact email]. We will respond to your request in accordance with applicable laws.
   
   
6. Data Retention
   We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete it or anonymize it.
   
   
7. International Data Transfers
   If you are accessing our Service from outside the United States of America, please be aware that your data may be transferred to, and processed in, countries that may have different data protection laws than your home country. By using the Service, you consent to the transfer of your information to these jurisdictions.
   
   
8. Children's Privacy
   Our Service is not intended for use by children under the age of [13/16] (depending on local laws), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the applicable age, we will take steps to delete that information.
   
   
9. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
   
   
10. Contact Us
    If you have any questions or concerns about these Terms, please contact us at:
    
    MagnetLABS
    New York City, NY, USA
    webmaster@magnetlabs.net
    (212) 498-9717